What to expect
Each of our getaways is as unique as the group of guests we go with.
Our passionate and highly trained staff are experienced in working with guests who have different needs, as well as different personalities and preferences. You should definitely expect to have a terrific time away! We’re incredibly proud of the fact that 91% of our guests choose to travel with us more than once.
Can’t find an answer to your question here?
Give us a call on 0448 100 133 or email us for more info.
I want to go on holidays. What next?
If you’d like to go on a group holiday, then an information brochure with details and costings will be emailed to you. Simply call or email us to confirm your interest and we’ll start the booking process!
If you choose a one-to-one customised holiday, then a detailed quote will be sent to you. Call or email us with any questions so we can book your holiday.
Do I need a current passport?
If you are travelling outside of Australia, yes. Your passport must have at least six months validity after your return date when you’re travelling internationally. .
If you are travelling to a country that requires a visa then this will be covered in your total costs.
If you are travelling on a cruise that only visits ports within Australia, a passport OR Government- issued Proof of Identity card with your photo is required.
What should I pack?
You’ll receive a letter before your holiday with packing suggestions, depending on your destination.
We recommend you pack wet weather gear, either a rain jacket or poncho.
Comfortable shoes for walking.
Please note that mobile phones rarely work on a cruise.
What about my medications?
Tablets should be packed in a blister/Webster pack which is available from your pharmacist.
If you self-medicate, then an authority form must be completed, signed and returned to us before your trip.
Other medication -including creams, puffers, drops- must be labelled by the pharmacist and include your name, quantity, expiry date and directions for application or use.
Can I meet the staff before I go?
Yes. At your request we can arrange a suitable time for you to meet our staff, though an additional charge may be incurred.
Do I get picked up from home?
Yes. If you live in Newcastle, the Hunter or Central Coast region, your holiday with us starts from your front door.
If you love outside these areas, then an additional cost may be incurred for door-to-door service. Ask us for more details.
Can I use NDIS funding?
Yes. Your support hours are claimable through your support funding. We are a registered NDIS provider and we’ll show you how to claim NDIS funding. A Service Agreement form must be completed and returned to us before your trip, as this is a mandatory requirement for the NDIS.
What does my payment cover?
The total holiday cost covers ALL accommodation, travel expenses, meals and support. Optional additional activities like a helicopter ride or a dolphin encounter are NOT included, and these details are clearly outlined in your information flyer. Guests need only to bring personal spending money.
Do I need travel insurance?
Yes. Travel insurance is compulsory when you are travelling overseas. Guests are responsible for purchasing their own insurance. We also highly recommend you obtain travel insurance when you are on a cruise.
Can I take my camera, iPhone or iPad?
Yes. Guests take full responsibility for any damage or loss of their personal belongings.
Will I get photos of my trip?
Every guest will receive a personalised, hard cover photo-book. If you travel internationally, you’ll also receive a USB with all your photo memories.